Our story
Your moments on real things
Three beats: why we started, how we keep it easy, who is behind the boxes.
2023
The start
We wanted something you could hold: your photos and words on everyday things, not stuck on a screen.
2024
The flow
We focused on making it simple: pick, personalize, and get a real product you are proud to give or keep.
Today
The crew
Five people, lots of parcels, and we ship worldwide so the good stuff can travel.
Need to contact support?
We are here to help with orders, customization, or anything about your design.
help@custoo.shopPrefer self-service? Read the FAQ.
Your questions, answered
Choose a product, upload the required photos, preview your personalized design, then place your order. We produce it and ship it to you.
Yes. You will see the generated design before ordering. It will be inspired by your photo and should stay close to it, but the final printed product can differ slightly because of the material, colors, and production process.
No. Custoo handles the design process for you. You only need to follow the prompts and upload the requested photos.
Use the type of photo requested in the product inputs. Clear, well-lit photos with the subject visible usually work best.
Timing depends on the product and destination. Production usually takes around 2 days, then delivery usually takes 5 to 7 days.
Contact us with your order number and photos of the issue. We will review it with you and work together on the right solution.
Email us at help@custoo.shop with your order number or question, and we will help you as soon as we can.